Petbarn FAQ's

Click & Collect

• How Long Do I Have To Pick Up My Order
• Can I Change Or Cancel My Click & Collect
• Can Someone Else Pick Up My Order
• What Do I Need To Bring With Me To Collect My Order?
• Zero Contact Click & Collect
• How Click & Collect works.
• See all 7 articles

Friends For Life Account

• Is my personal information safe and secure?
• Updating my personal details
• Can I use my Frequent Feeder discount online?
• Updating my Credit Card
• I forgot to log in, can I add my points/bags to my account?
• How To Update Update Your Password
• See all 9 articles

Petbarn Services

• How Does Our Price Guarantee Work?
• Petbarn Litter Guarantee – Love Their Litter, or We’ll Replace It!
• Adoption
• Repair, Replacement & Refund Policy
• Faulty or defective products
• What if my pet doesn’t like the food?
• See all 21 articles

Petbarn Foundation

• Make a donation today - Petbarn Foundation

Career & Media

• Work experience / Volunteer Work
• Career With Petbarn

Same Day Delivery

• What happens if I place my 2hr Delivery Guarantee* order after 5pm?
• How do I place my order with 2hr Delivery*?